Find Part 1 here!
I swear to God everything I’m saying here really happened.
Last night my kids were able to use You Tube to watch a few videos in the Late Night Free Zone which is the only thing that does seem to work. Today I woke up and still the same issues I still can’t log into secure sites. Still. So my wife got tired of my ranting and called Exede.
The account which you are about to read is an account of the tragedy which befell a blogger and his wife, in particular Dennis Feeback and his wife Thelma. It is all the more tragic in that they were young. But, had they lived very, very long lives, they could not have expected nor would they have wished to see as much of the mad and macabre as they were to experience today. For them an idyllic winter evening internet experience became a nightmare. The events of today were to lead to the discovery of one of the most bizarre crimes in the annals of American history, Exede Satellite Internet.
My wife called and after being on hold for over 40 minutes she got an agent.
This person said there were no problems and it was surely our fault. (The company line!) My wife mentioned we called two days ago and we had a reference number. She changed her tune and then stated that “everyone” was having this problem and there was nothing she could do. So my wife asked for a supervisor. The girl disappeared for almost 10 minutes then returned to say that the supervisor was too busy. My wife told the girl we would wait. We were placed on hold again and then the craziness started…
The supervisor came on the line in order to tell my wife she didn’t have time to talk to her. Now stop and think about that for a minute. Seriously? So my wife informed the supervisor that she was all ready on the line, the supervisor started again she did not have the time to talk to her because they were getting “slammed” today. The supervisor and my wife argued for like five minutes. Couldn’t the supervisor just talked to her then? NO! SO the supervisor said my wife could not wait on the line and she would be returned to the queue which since calling the wait had increased to over an hour. Then she still wouldn’t have time. She said she would call back in 30 minutes. That was four hours ago.
WTF is wrong with these people? I have seen bad service, I have seen incompetence, but this takes all that to a whole new level. Meanwhile there is still no resolution and still no ETA for a fix. The nightmare continues….